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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) Side-by side or hardware reuse migration to R20.x
B) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
C) Two step upgrade process, to V15.1 first, then to R20.x
D) Side-by side upgrade to R20.x in Windows 2016

2. Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?

A) Audit Test
B) WFO setup.exe
C) SR Validator
D) Avaya WTF Preinstall Utility

3. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Summary of thresholds for CPU usage, memory, recordings, and lag time
B) Information on adapters, data sources, recording rules, recorders, and real time monitors.
C) Summary of all recorded lines
D) Details for audio and screen capture, channels, extensions, and workstations

4. The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

A) It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
B) It provides Access to veinte.com/wfo to activate the license.
C) The license site requires the license registration key and Avaya Purchase Order (APO) number
D) It requires both the License Reference number (LRN) and license registration key
E) In case of multiple servers, it is just one XML license file.

5. Which statement about archive database Service role Configuration is true?

A) You can change database targets in Enterprise Manager
B) You can add multiple archive database targets
C) You can create database targets in Recorder Manager
D) You can change database targets in Recorder Manager

Solutions: