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Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Peripherals and Printing | 6% | - USB, Thunderbolt and Bluetooth devices - Printer setup and troubleshooting |
| Topic 2: Security and Privacy | 8% | - Firewall and security settings - FileVault full-disk encryption |
| Topic 3: Applications and Processes | 12% | - Process management and Activity Monitor - Troubleshooting unresponsive apps - Application installation and Gatekeeper |
| Topic 4: iCloud and Services | 7% | - Apple ID and service authentication - iCloud integration and syncing |
| Topic 5: Startup Process and System Architecture | 12% | - System logs and diagnostic tools - Boot sequence and EFI - Kernel extensions and system launch |
| Topic 6: Network Configuration and Troubleshooting | 15% | - Connectivity and DNS issues - TCP/IP, Wi-Fi and Ethernet settings - Network services and file sharing |
| Topic 7: System Updates and Software Management | 6% | - Managing preferences and caches - Software Update and OS upgrades |
| Topic 8: File Systems and Storage | 9% | - Time Machine backup and restore - HFS+ and Core Storage - Disk Utility and volume management |
| Topic 9: Installation and Recovery | 16% | - Recovery system and troubleshooting boot issues - System requirements for OS X v10.8 - Installation methods and migration |
| Topic 10: User Accounts and Permissions | 9% | - File system permissions and ACLs - Password reset and account recovery - Types of user accounts and privileges |
Apple OS X v10.8 Troubleshooting Sample Questions:
Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?
- A. Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
- B. This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
- C. The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
- D. The customer should enable the Automatic login feature in the User & Group preferences.
Correct Answer: C 🗳️
What is a kernel extension in OS X?
- A. A user specific software library.
- B. A place to store global system preference settings.
- C. The system for starting, stopping and managing daemons, applications, processes, and scripts.
- D. A software driver that provides driver support for hardware, networking, and peripherals.
Correct Answer: D 🗳️
Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?
- A. The file can only be restored when she returns home and has access to the backup hard drive.
- B. Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.
- C. Boot to OS X Recovery and choose Restore files from a Time Machine Backup.
- D. Hold the option key then click the Finder Go menu and choose Local Snapshots.
Correct Answer: B 🗳️
From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:
- A. Encrypted backups on Time Capsule.
- B. OS X Recovery partition on external disks.
- C. Backup Now in the Time Machine menu item.
- D. Restore from a Time Machine backup.
- E. Encrypted backups on external disks.
- F. Local snapshots on portable Macs.
- G. The ability to choose multiple backup locations.
Correct Answer: A,G 🗳️
If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?
- A. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
- B. Always use command line tools to adjust file permissions.
- C. Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
- D. Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
Correct Answer: D 🗳️
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