Unified Contact Center Enterprise Design (UCCED): 642-241 Exam
"Unified Contact Center Enterprise Design (UCCED)", also known as 642-241 exam, is a Cisco Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 130 Q&As to your 642-241 Exam preparation. In the 642-241 exam resources, you will cover every field and category in Others Certification helping to ready you for your successful Cisco Certification.
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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Scripting and Call Flow Design | 20% | - Cisco ICM scripting fundamentals
|
| Call Routing and Dial Plan Design | 20% | - Routing logic design
|
| Reporting and Monitoring | 10% | - System monitoring
|
| Design Best Practices and Capacity Planning | 15% | - Best practice design principles
|
| Cisco Unified Contact Center Enterprise (UCCE) Architecture | 20% | - Core components and system architecture
|
| Peripheral Gateway and System Integration | 15% | - CRM and third-party integration
|
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?
- A. use an SRST reference in the device pool
- B. add a redundant device pool to the Cisco Unified CallManager Group configuration
- C. add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone
- D. add a second TFTP server to the cluster
Correct Answer: C 🗳️
When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?
- A. when the call terminates and data is written to the Cisco TCD table
- B. when the call is first post-routed from Cisco Unified Communications Manager
- C. when a call-routing script hits the first Queue to Skill Group node
- D. when the call is routed to an agent
Correct Answer: B 🗳️
When a Cisco Unified Contact Center Enterprise agent transfers a call to another agent on a different Cisco Unified Communications Manager cluster, what is the impact if the agent dials the phone number of the second agent directly to perform the transfer?
- A. The second agent will not be able to perform a secondary transfer of the call.
- B. The second agent will not get screen pop data about the call.
- C. The caller will not hear queue music during the transfer.
- D. The different call leg records will be linked in the Cisco Unified Contact Center Enterprise database Termination Call Detail Variable Table.
Correct Answer: B 🗳️
Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)
- A. All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
- B. CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
- C. CTI Manager should only be enabled on call-processing subscribers.
- D. CTI applications should be load-balanced across all CTI Managers in a cluster.
Correct Answer: C,D 🗳️
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?
- A. 2 - Client AWs
- B. 2 - Secondary Distributor AWs
- C. 1 - Primary Client AW, 1 - Secondary Client AW
- D. 1 - Primary Distributor AW, 1 - Secondary Distributor AW
- E. 1 - Primary Distributor AW, 1 - Client AW
- F. 1 - Secondary Distributor AW, 1 - Client AW
Correct Answer: D 🗳️
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