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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Art von Änderung ist vorab genehmigt, risikoarm, relativ häufig und folgt einem Verfahren oder einer Arbeitsanweisung?

A) Eine Notfalländerung
B) Eine interne Änderung
C) Eine normale Änderung
D) Eine Standardänderung

2. Wo sind die Details der erforderlichen Leistungsergebnisse eines Dienstes definiert?

A) Serviceanfragen
B) Servicekomponenten
C) Serviceangebote
D) Service-Level-Vereinbarungen

3. Was ist im Zweck der Praxis des „Service Level Management“ enthalten?

A) Um klare geschäftsbasierte Ziele für Service-Levels festzulegen
B) Um sicherzustellen, dass genaue Informationen zur Konfiguration der Dienste verfügbar sind
C) Um die Anzahl erfolgreicher Service- und Produktänderungen zu maximieren
D) Um sicherzustellen, dass Lieferanten und ihre Leistung angemessen verwaltet werden

4. Welche Praxis profitiert am ehesten vom Einsatz von Chatbots?

A) Service-Level-Management
B) Servicedesk
C) Aktivierung ändern
D) Kontinuierliche Verbesserung

5. Welches Leitprinzip betont die Notwendigkeit, den Arbeitsfluss zu verstehen, Engpässe zu erkennen und Verschwendung aufzudecken?

A) Fokus auf Wert
B) Zusammenarbeiten und Sichtbarkeit fördern
C) Halten Sie es einfach und praktisch
D) Ganzheitlich denken und arbeiten

Solutions: