EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018: ITSM18FB Exam
"EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018", also known as ITSM18FB exam, is a EXIN Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 0 Q&As to your ITSM18FB Exam preparation. In the ITSM18FB exam resources, you will cover every field and category in Exin Certification Certification helping to ready you for your successful EXIN Certification.
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- Exam Code: ITSM18FB
- Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
- Certification Provider: EXIN
- Corresponding Certification: Exin Certification
- Updated: Aug 05, 2026
- No. of Questions: 0 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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EXIN ITSM18FB Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation & Continual Improvement of SMS | 15% | - Management review and continual improvement - Measurement, monitoring and internal audit |
| Topic 2: Introduction to IT Service Management | 15% | - Purpose and benefits of ISO/IEC 20000:2018 - Key differences from previous standard versions |
| Topic 3: Service Management System (SMS) Concepts & Principles | 35% | - Risk-based thinking and planning - Scope, context and leadership requirements - Documentation and resource management |
| Topic 4: ISO/IEC 20000:2018 Process Requirements | 35% | - Service design, build and transition - Resolution and fulfilment processes - Service assurance and performance evaluation - Supply and demand management - Service portfolio and agreement processes |
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