Scoring and fees are published by EXIN and may change; verify the current figures on the official site.

EXIN recommends these training resources for the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam:

Follow the training with steady self-testing — the 0 practice questions from PrepPDF help you apply theory and fill any gaps the training leaves.

The ITSM18F exam is a EXIN certification exam validating the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 syllabus shown above. It belongs to these credential paths: EXIN IT Service Management Specialist based on ISO/IEC 20000:2018. Candidates in 2026 prepare for it with PrepPDF's 0 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

PrepPDF issues a full refund if you take the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.

Online proctored or test center delivery through EXIN authorized exam providers. Register for the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam through these official channels:

After booking, PrepPDF delivers your practice questions within 1 minute — preparation starts the same day.

The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam contains 40 to complete within 60 minutes. Timed simulation in the PrepPDF Desktop Test Engine teaches that rhythm before exam day does.

The official EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 outline defines 3 domains. The leading three are Service Management System (SMS), Operation of the Service Management System, and Introduction to IT Service Management. The full list is in the topics section above, and PrepPDF's 0 practice questions cover each one.

Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 0 practice questions are identical across versions. Every purchase includes 365 days of free updates — whenever a new version is compiled, it is sent to you automatically — plus a 50% renewal discount afterward and unlimited computer installations.

No formal prerequisites. Since requirements change over time, confirm the latest on the official EXIN exam page before scheduling.