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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization
B) Admin > Account Settings > Organization Settings
C) Admin > Account Settings > Organization Settings > Settings

2. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) IOS
B) Blackberry OS
C) EOS
D) Android
E) Windows 10 mobile

3. Which button would you click to mute yourself when on a call?

A) Drop-down arrow
B) Microphone
C) Phone with down arrow
D) Dialpad
E) Vertical bars

4. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Add a priority of "high" to this document.
B) Make sure you name the document in a way that is easy to search for.
C) Number the documents in such a way that this one appears at the top of the list.
D) Add meaningful tags to the document.

5. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to a network segment that has outbound access to the public Internet.
B) It should be connected to the same network segment that the Bridge server is on.
C) It should be connected to a different network segment that has access to your company intranet.

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