Best Way To Study For Genesys GCP-GC-IMP Exam Brilliant GCP-GC-IMP Exam Questions PDF
Updated Verified Pass GCP-GC-IMP Exam - Real Questions & Answers
NEW QUESTION 18
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. No
- B. Yes
Answer: B
NEW QUESTION 19
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 20
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 1
- B. Genesys Cloud 4
- C. Genesys Cloud 3
- D. Genesys Cloud 2
Answer: D
NEW QUESTION 21
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The phone model
- B. The Hardware ID (MAC address)
- C. The Base Settings
- D. The phone name
Answer: B
NEW QUESTION 22
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Activity
- B. Admin
- C. Documents
- D. Chat Icon
Answer: B
NEW QUESTION 23
Instant messaging costs are significantly less than long-distance phone conversations.
- A. False
- B. True
Answer: B
NEW QUESTION 24
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- B. Designated Contacts are the only people within an organization with access to the Resource Center.
- C. Designated Contacts are the only people within the organization who may contact and work with support.
- D. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- E. Designated Contacts provide the first level of support for their organization.
Answer: B,C,E
NEW QUESTION 25
Which feature is used to share a document of size 1 GB size through chat?
- A. Workspace sharable link
- B. Add web links
- C. Drag and Drop
- D. Attach Button
Answer: A
NEW QUESTION 26
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. All participants, except the initiator, must click on the Join button in the chat view.
- B. Other participants must also click on the Open video call icon.
- C. Participants automatically placed in the video chat when clicking on the chat room.
- D. All participants must click on the Join button in the video chat view.
Answer: D
NEW QUESTION 27
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The phone model
- B. The Base Settings
- C. The phone name
- D. The Hardware ID (MAC address)
Answer: B
NEW QUESTION 28
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- C. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- D. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
Answer: C
NEW QUESTION 29
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. SIP
- B. Gateway
- C. WebRTC
- D. Outbound Proxy
Answer: A,C
NEW QUESTION 30
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. employee
- B. admin
- C. User
- D. Supervisor
Answer: D
NEW QUESTION 31
What type of trunk would you configure to connect to AudioCodes phones?
- A. External trunk
- B. WebRTC phone trunk
- C. Phone trunk
- D. Network interface trunk
Answer: B
NEW QUESTION 32
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- B. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- C. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- D. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
Answer: A
NEW QUESTION 33
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. The profile information can be used to keep LinkedIn information updated.
- B. When employees have free time, they can review biographies of their peers.
- C. The education information can be verified against the human resources database.
- D. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
Answer: D
Explanation:
Explanation
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
NEW QUESTION 34
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