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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You must work closely with before completing configurations for external SIP trunks.

A) The Resource Center
B) Your designated contact
C) Your carrier
D) Genesys

2. What type of trunk would you configure to connect to AudioCodes phones?

A) WebRTC phone trunk
B) External trunk
C) Phone trunk
D) Network interface trunk

3. Select all the sections for the standard profile page. (Choose five.)

A) Relationships
B) Contact
C) General
D) Skills & Certifications
E) Contact Information
F) HR
G) Languages

4. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Phones
B) Admin > Telephony > Phone Management > Base Settings
C) Admin > Telephony > Phone Management > Calls

5. You can add more than one outbound route to the contact center.

A) True
B) False

Solutions: