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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

What are the support boundaries for troubleshooting network communication adapters on HP desktops?

A. The technician must prove hardware functionality and must work with the network administrator to configure the device network adapter.
B. The technician must prove hardware functionality of any HP networking device that is included in the computer.
C. The technician must prove network connectivity between the HP desktop and another external device.
D. The technician must prove network connectivity between the HP desktop and another HP device, such as a printer or another HP computer.

Question 2

Which Linux operating system is typically installed on HP commercial notebooks?

A. FreeBSD, because it is the same operating system that Apple modified to create OS X
B. Ubuntu Linux, because it has the widest user adoption of all Linux distributions
C. SuSE Linux, because it is user friendly, well documented, and compact
D. Red Hat Linux, because it has the best technical paid and unpaid support

Question 3

Which HP business computer service tag item is no longer included on new HP notebook service tags?

A. SKU number
B. serial number
C. product name
D. model key

Question 4

In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

A. Digital Product Keys (DPK)
B. Microsoft Genuine Firmware (MGF)
C. Authentic Version ROM (AVR)
D. Genuine Product Chipset (GPC)

Question 5

Some HP business products provide additional USB power options. Which voltages and associated colors are correct for USB power provisioning?

A. 5V (ivory), 10V (green), and 20V (purple)
B. 5V (ivory), 10V (green), and 12V (teal)
C. 5V (ivory), 12V (teal), and 24V (red)
D. 5V (ivory), 12V (teal), and 20V (purple)

Solutions: