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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. When is the best time to offer HP Contractual Services?

A) 10 days after the expiration of the HP base warranty
B) Anytime during the hardware lifecycle
C) Upon renewal of the existing services agreement
D) At the time of the new hardware purchase

2. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Prior to the HW purchase
B) At the time of the HW purchase
C) Upon expiration of a service engagement
D) Any time during the hardware lifecycle

3. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Travel Services
B) Maintenance Kit replacement for printers
C) Accidental Damage Protection
D) HP Care Pack Services (next business day or same day)

4. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Wider geographic coverage
B) Wider page array
C) Extended business hours
D) Market recognition

5. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Accidental Damage Protection
D) HP Custom Contractual Services

Solutions: