Exam Name: Selling HP Supplies 2020
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Instant Download HP : HP2-I14
Check Updated on: Sep 06, 2026
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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
| Customer Engagement and Relationship | - Managing customer relationships and opportunities - Consultative sales skills in HP supplies context |
HP Selling HP Supplies 2020 Sample Questions:
How can the use or non-HP cartridges be harmful to printers? (Select two.)
- A. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
- B. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
- C. Using non-HP cartridges generates excess heat that can damage printer parts.
- D. Using non-HP cartridges can shorten the life of the printer.
- E. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
Correct Answer: B,D 🗳️
How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?
- A. Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.
- B. Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
- C. Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.
- D. Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
Correct Answer: D 🗳️
What should you focus on when proposing the best HP printing supplies solution for your customers?
- A. technology, science, and industry leadership
- B. speed, color brilliance, and duplexing capabilities
- C. quality, sustainability, indoor air quality, and security
- D. cost, downtime, and total cost of ownership
Correct Answer: C 🗳️
An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
- A. HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
- B. Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
- C. Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
- D. Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
Correct Answer: D 🗳️
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