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IBM 000-580 Exam Syllabus Topics:

IBM Case Manager V5.0 Sample Questions:

Question 1

Which one of the following products provides the ability to monitor case processes and to analyze historical data?

A. Case Monitor
B. FileNet Case Analyzer
C. Cognos Business Intelligence
D. Cognos Real-time monitoring

Question 2

Which tool is used to define the application server properties, define the Content Engine server properties, define LDAP provider accounts and properties, and to deploy the Case Manager API and Case Manager Builder to the application server?

A. Case Manager Client
B. IBM Case Manager Administration Client
C. FileNet Enterprise Manager
D. FileNet Deployment Manager

Question 3

Which statement is correct in regards to the use of IBM WebSphere ILOG JRules under the IBM Case Manager license?

A. ILog JRules must be deployed on the server on which IBM Case Manager is deployed
B. ILog JRules must be deployed on a remote server from IBM Case Manager
C. ILog JRules can only be deployed in a development environment
D. ILog JRules can be deployed on a remote server or on the same server which IBM Case Manager is deployed

Question 4

What can IBM Content Analytics be used for? (Choose two)

A. Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively
B. Get data on the average time to complete business tasks during a specific time interval
C. See which words and phrases occur frequently in many cases
D. Reporting on cases and tasks that are currently active
E. Discover unexpected correlations between words and phrases

Question 5

Which insurance company's business scenario or challenge is a prime candidate for IBM Case Manager?

A. A customer requests an address change as well as a billing cycle change. The customer wants to transition from bi-annual billing to monthly billing
B. A customer requests a new home content policy to be added to existing policies. Content descriptions, estimations, deductible options are evaluated
C. A customer requests a last name change. This means a pre-determined list of systems containing account information need to be updated with the new last
D. A customer requests written details of the policy and additional product descriptions

Solutions: