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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?

A) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.
B) Previous + remote emergency support.
C) SW fault management for customization, impact analysis and 3rd party application support.
D) Help Desk for customization, SW fault management for customization, and impact analysis.

2. Is there a need for Risk Analysis in Care?

A) Only when needed as there is no official process.
B) Always, at every stage of Care planning and execution.
C) No, Risk Analysis is a mandatory process in NI Project Management only.
D) Only when establishing Care for the newly negotiated contract.

3. How do you prove that you are in control of your financial processes?

A) You do not exceed the cost base-line for the half-year.
B) You can always explain the deviations.
C) There are no big deviations between forecast and actual.
D) You delegate completely to F&C.

4. Who provides engineering resources to Care?

A) Care Head.
B) Stream Managers.
C) Care Program Manager.
D) Project Manager.

5. A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?

A) Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.
B) No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues.
C) Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.
D) No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.

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