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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?

A. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
B. This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members.
C. In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.
D. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.

Question 2

You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A. Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
B. Create a Sales and Marketing workspace for employees to collaborate on projects together.
C. Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
D. Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.

Question 3

What is the primary benefit of establishing a standard channel naming convention?

A. Allow users to quickly see other members in that channel.
B. Allow organization and clarity for users.
C. Prevent unnecessary channel creation.
D. Enhance the organization's culture and brand.

Question 4

Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?

A. Create workspaces for each department.
B. Create workspaces based on how information is naturally shared.
C. Create the minimum number of workspaces to meet your users' needs.
D. Provide an overarching, easy-to-follow structure to the grid.

Question 5

You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A. There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
B. Users may need training on other apps to make their work more productive.
C. There may be apps that impede the adoption of Slack.
D. There may be unequal access to apps based on teams and departments.

Solutions: