Exam Name: Public Sector Solutions Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Instant Download Salesforce : AP-222
Check Updated on: Oct 01, 2026
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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Government Community Cloud | 20% | - Permitting and licensing capabilities - Constituent engagement features - Case management for government - GCC features and capabilities |
| Topic 2: Configuration and Customization | 15% | - Lightning Experience customization - Reporting and analytics for public sector - Workflow and approval processes - Constituent engagement portal configuration |
| Topic 3: Public Sector Data Model | 20% | - Constituent and household data model - Service territory and location-based services - Permit and license object relationships - Case and investigation management |
| Topic 4: Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
| Topic 5: Best Practices and Governance | 10% | - Performance optimization - Accessibility and compliance standards - Public sector implementation best practices |
| Topic 6: Implementation Considerations | 20% | - Security and compliance requirements - Data migration considerations - Integration patterns for government systems - User adoption strategies |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployment claims and currently uses Agentforce Public Sector to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for unemployment benefits.
Which two Decision Explainers can be utilized?
- A. Person Loans
- B. Individual and business application fees
- C. Housing loan eligibility checks
- D. Car Loan
Correct Answer: B,C 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits.
Which two Decision Explainers can be utilized?
- A. Person Loans
- B. Individual and business application fees
- C. Education loan eligibility checks
- D. Car Loan
Correct Answer: B,C 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
A public sector agency has implemented Public Sector for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/address (this data resides in a custom object).
What feature of Agentforce Public Sector can be leveraged to meet this requirement?
- A. Integration Procedure
- B. FlexCard
- C. DataRaptor
- D. OmniScript
Correct Answer: A 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects.
Working with OmniStudio, which tool can accomplish this declaratively?
- A. Integration Procedures
- B. Apex Classes
- C. SOQL Queries
- D. MuleSoft Integration
Correct Answer: A 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?
- A. Configure Action Plans on Cases and Permits
- B. Link Cases to Permits
- C. Configure Inspections and Visits
- D. Set up Business Rules Engine (BRE) to determine Complaint validity.
- E. Link Inspections and Visits to Permit Applications
Correct Answer: B,C,E 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
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