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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Government Community Cloud | 20% | - Permitting and licensing capabilities - Constituent engagement features - Case management for government - GCC features and capabilities |
| Topic 2: Configuration and Customization | 15% | - Lightning Experience customization - Reporting and analytics for public sector - Workflow and approval processes - Constituent engagement portal configuration |
| Topic 3: Public Sector Data Model | 20% | - Constituent and household data model - Service territory and location-based services - Permit and license object relationships - Case and investigation management |
| Topic 4: Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
| Topic 5: Best Practices and Governance | 10% | - Performance optimization - Accessibility and compliance standards - Public sector implementation best practices |
| Topic 6: Implementation Considerations | 20% | - Security and compliance requirements - Data migration considerations - Integration patterns for government systems - User adoption strategies |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the "Visits" related list and click "New." The users also have to manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?
A) Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.
B) Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.
C) Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
D) Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
2. The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?
A) There are no Violation records.
B) There are no active Action Plan Templates.
C) Person Accounts have not been enabled.
D) There are no Visit records.
3. A state agency manages license renewals. Applicants should automatically receive reminder emails 90 days before expiration, followed by additional reminders at 30 days and 7 days if the license has not been renewed. Which solution requires the least custom development?
A) Scheduled Flow with email actions
B) Manual email campaigns each week
C) Apex batch jobs for every reminder
D) Validation Rules with email alerts
4. A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?
A) Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
B) Integrate the BRE with Decision Explainer.
C) Add the Decision Explainer Log History component to the Lightning record page(s).
D) Create an Apex Trigger to document the decision steps performed.
E) Assign the Decision Explainer Permissions Set License to the appropriate user(s).
5. Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
A) HR Service Center
B) Workplace Command Center
C) Employee Concierge
D) Workplace Strategy Planner
E) Employee Workspace
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B,C,E | Question # 5 Answer: A,C,E |
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