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Salesforce Certified Omnistudio Consultant Sample Questions:

1. What is the purpose of Step elements in an OmniScript?

A) Allows the user to input data
B) Enables the use of repeatable blocks
C) Groups elements that extract data
D) Organizes the script into one or more pages

2. A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers

A) Verify a transaction
B) View credit score history
C) Make a payment
D) Request higher limit
E) View statements

3. A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

A) URL
B) Redirect
C) Navigate
D) Event

4. A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers

A) Currency
B) Multi-select
C) Number
D) Radio

5. Which element allows a user to retrieve data from a single field and display it in a dropdown list?

A) Lookup
B) DataRaptor Extract Action
C) Calculation Action
D) Select

Solutions: