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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A) Challenge and encouragement
B) Specificity and feedback
C) Direction and challenge
D) Specificity and encouragement

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Satisfying goals and smoothing
B) Compromise and superordinate goals
C) Smoothing and confrontation
D) Confrontation and smoothing

3. A is ambitious and cheerful at work. Which type of values are these?

A) Terminal values
B) Instrumental values
C) Determinate values
D) Intermediate values

4. Which method should be used to maximize team member participation in a global meeting?

A) Unilateral electronic messaging to facilitate communication
B) Online using computer technologies and/or phone communication
C) Alpha-direct technologies to maintain communication links
D) A Delphi-like sequence of notes via carrier mail to encourage dialog between members

5. What is a purpose of employee evaluations?

A) To assist management in making human resource decisions
B) To educate employees on the personalities of supervisors and help them adjust to management styles
C) To measure the psychological symptoms of organizational dysfunctionality
D) To serve as a screening device for hiring new employees

Solutions: