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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Design integration procedure that makes both request and returns the result to order Management.
B) Design for one callout each request and cache the identifier in memory
C) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
D) Use Data raptor technology to make the request and return the response to order management

2. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Address
B) Place
C) Service Account
D) Premise

3. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use Cart Based APIs
B) Use CPQAppHandler Methods
C) Use Digital Commerce APIs
D) Use EPC APIs

4. Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A) Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
B) Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
C) Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
D) Only Migrate the assets needed when customers are trying to place MACD orders.

5. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Assets based ordering
B) Mobile subscription Management
C) Digital commerce
D) Enterprise Sales Management

Solutions: